Wells - Service

Service

Wells Care Service makes

your daily routine healthy with
our unique care service tailored to your life.
Our service specialists diagnose your lifestyle
and provide optimal hygiene management
and consulting services.

We provide you with 4 essential care services
for long-lasting usage of your home appliances.

Periodic Maintenance Inspection
Washing and Hygienic Care
Free Replacement of Consumables
Free A/S during rental service period
* It may charge in case of defect due to customer’s negligence, disassemble for moving a house or re-install.

We care Wells products as follows.

Water Purifier Air Purifier Mattress Massage Chair

Basic Care Service
- Cock Tip Cleaning
- Drip Tray Cleaning
- Water Tank Sterilization & Cleaning
- Cleaning Service
  Using Special Detergent
Customized Living Service
* Wells Management, replacement and scaling services may different every product rentals.
- 3-month cycle
  
  Disinfectant Spray
  Sterilization Service
- 6-month cycle
  
  Scaling Kit
  Sterilization Service
- 12-month cycle
  
  Cock Tip
  Replacement Service
- 18-month cycle
  
  Filter Tubing/Fitting
  Replacement Service
Scaling Kit Sterilization Service
* Only for Wells TT water purifier
Wells Only!

Experience our premium care with a whirlwind
sterilization system using fast flow rates.
- 99.9%
  sterilization power
- Using electrolytic
  sterilization water
  which is harmless
- Proper care with
  the right tools and methods

Basic Care Service
- Cleaning and Drying Inside Pre-Filters
- Removal of Dust and Debris
  from Air Intake Ports
- Cleaning Around the Sensors
Customized Living Service

Wells Only!

Get customized care service according to
your home environment and air quality concerns.

Basic Care Service
We replace mattress toppers for free after 3 years
so that your old mattress can be used as new.
- Care Service
  Once Every 4 Months
- Clean Cover Service
  for Free Every 12 months
Replacement Service For Free
- Mattress Topper Replacement
- Relaxing Air Mattress Topper Cover Replacement
Customized Living Service

Wells Only!

With 12 steps in total, we eliminates contamination from the outside of mattress
as well as invisible pocket springs inside.

01

Measure Contamination Level

Examine contamination
levels of the mattress

02

Frame Care

Remove dust from the frame

03

Frame Washing

Clean the frame using
a dry-wash technique

04

Mattress Body Care

Remove dust and mites from the mattress

05

Mattress Side Care

Remove dust in the gaps
on the side

06

Mattress In Spring Care

Remove(suction) dust and moisture inside the mattress

07

UV Sterilization

Sterilize harmful bacteria using an ultraviolet sterilizer

08

Air Topper Functional Check

Check if the topper has any problems

09

Room Air Purification

Remove fine dust, mold in the air inside the room

10

Dust Mites Repellent Patch Placement

Prevent dust mites from breeding

11

Clean Cover Free Offer Service

Free anti-allergy covers with improved breath ability

12

Topper Free Replacement

Free topper replacement after 36 months Free cover replacement for the Relax Air Topper

Basic Care Service
- Leather Care Service
  
  Cleans not only the outside
  but also the inside of the massage
  chair with the PU leather
  every 6 months.
- Full Leather Replacement
  
  Free replacement of foot cover
  or areas where leather gets quickly
  damaged such as backrest, chair seat,
  headrest, etc.
Customized Living Service
Wells Only!

You can select the desired leather part of your massage chair according to
your usage habits and receive care service.
- Standard Care
- Total Cleaning Service + Total Change Service I (foot cover replacement)
- Special Care
- Total Cleaning Service + Total Change Service I (foot cover replacement) + Total Change Service II (back/hips/head pad replacement)

Wells service experts who can safely entrust your family's healthy life
care with customized service.

Wells Planner

Offers professional consulting service tailored to suit your tastes and provides value beyond reasonable prices.
Wells Manager

Diagnoses the situation of a customer, and provides our care service through regular visits for a hygienic environment.
Wells Engineer

Accurately diagnoses the condition of your product and provides professional maintenance service of home appliances.

Wells Service Specialists care as follows.

Scheduled Visiting Day
Notification Services Via SMS
Schedule 2 Days in Advance, Arrive 15 Minutes in Advance
Post-Service
Customer Satisfaction Survey
Notification Service of Visits
in Case of Absence.
One-Stop Care Service
Offered by Wells Engineer
Non-Smoking Obligation Policy
Applied to All of Wells Engineer